User Agreement

Effective Date: May 1, 2025

Introduction

Welcome to using the Data Recovery Master software and services! Before downloading, installing, and using the Data Recovery Master software ("this software") and services, please carefully read the User Agreement for Data Recovery Master (hereinafter referred to as "this Agreement"), particularly the clauses that significantly affect your rights and interests, the agreed dispute resolution methods, and jurisdiction clauses, which are presented in bold, color-marked, or other reasonable ways to draw your attention. Once you install, copy, download, access, or otherwise use this software product, you shall be deemed to have accepted this Agreement, meaning you agree to be bound by all terms of this Agreement. If you do not agree to the terms of this Agreement, please do not install, copy, or use this software.

1. Scope of the Agreement

1.1 This Agreement is a contract between you and us regarding your download, installation, use, and copying of this software, as well as your use of our related services.

1.2 This Agreement also includes relevant agreements and business rules about the Services that we may continuously publish. The above contents shall become an integral part of this Agreement once officially released, and you shall also comply with them.

2. Service Content

2.1 We provide you with software (hereinafter referred to as "Data Recovery Master") and services with functions such as recovering accidentally deleted, formatted, damaged, or virus-infected data from various storage media, including the following specific features:

(1) Supports multiple scan and recovery modes: quick recovery of deleted files, format recovery, deep recovery, file system change recovery, deleted partition recovery, custom format recovery, disk backup, and loading scan results.

(2) Supports specified location file recovery: supports specified drive letters and file paths.

(3) Supports specified type recovery: supports video files (mp4, mov, avi, mkv, etc.), image files (ico, png, jpg, gif, etc.), documents (doc, excel, ppt, txt, etc.), compressed files (zip, 7z, rar, etc.), audio files (mp3, wav, wma, flac, ape, ogg, etc.).

(4) Supports specified condition recovery: such as creation date, modification date, file size, file type, etc.

2.2 Certain functions of this software may require payment of corresponding fees before use. Please pay attention to the fees and payment rules before use.

2.3 We may adjust the specific functions and service content of this software, whether fees are required, fee standards, etc., at any time without prior notice in light of operational changes, but we will make every effort to ensure that such adjustments do not seriously harm your existing rights and interests.

2.4 To ensure the security and integrity of this software and services, we may update the software's functions or change/limit some of its functional effects without special notice to you.

2.5 This software can automatically run with the operating system startup. Users accept the software's protection after booting to provide all functional services at any time and reduce response time. If you wish to discontinue using this software, you can uninstall it from Windows Settings - Apps & Features.

3. Software License

3.1 We grant you a limited, non-exclusive, non-transferable, non-commercial, revocable license to download, install, back up, and use this software, including all documents and files attached to it.

3.2 You may only use this software for personal purposes. If you need to engage in commercial sales or distribution, including but not limited to software sales, pre-installation, bundling, etc., you must obtain our written authorization.

4. Account

4.1 Before using certain functions of this software, you may need to complete registration and obtain an account as required by us. When registering an account, you should provide accurate information and keep it updated.

4.2 The account is for your personal use only. You should take necessary and effective confidentiality and security measures for the account and password. All actions under the account shall be deemed to have been taken by you, and you shall bear all legal consequences.

4.3 If you discover that your account and password have been stolen by others or any other unauthorized use, you shall immediately notify us and provide necessary information for us to verify your identity and the incident. We will handle it in accordance with laws, regulations, and service rules after receiving your valid notice and verifying your identity. We shall not be liable for any losses incurred before we take measures or losses caused by reasons not attributable to us after taking measures.

4.4 After purchasing products on this website, if you encounter any problems during use, you can check the after-sales service terms for specific solutions, or contact technical support through the WeChat official account within the product.

4.4.1 If users purchase software sold on this website and complete payment, and encounter quality issues such as device binding and membership rights activation, they can submit a refund request to the technical support team through the WeChat official account in the product. After technical support personnel verify and confirm that it is a software quality issue, this website will complete the refund within 3 working days from the date of confirming the user's refund request.

4.4.2 This product provides a scan and recovery preview function, allowing users to try the product before purchase and confirm its functionality before buying. According to the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, digital products such as audio-visual products and computer software downloaded online or unpacked by consumers are not eligible for no-reason return. Therefore, if the user has bound the device to activate membership rights, the following situations will not be eligible for a refund:

(1) The refund request is made more than 5 natural days after the purchase date.

(2) The refund request is based on non-technical reasons. This product provides a scan and recovery preview to allow users to confirm the product's functionality before purchase. Therefore, refunds will only be provided for technical reasons if unresolved issues exist.

(3) The purchased product has been successfully used by the user.

(4) The device cannot access the internet, making the software unusable. This software requires internet access to use. Therefore, if the user cannot use the software due to the device's inability to connect to the internet after purchase, refunds will not be supported.

(5) Even our data recovery software cannot guarantee 100% recovery of lost data. The following situations may cause data loss and inability to recover:

(A) The data to be recovered is partially or completely lost due to disk bad sectors; (B) The data to be recovered cannot be accessed due to disk damage;

(C) The data to be recovered is overwritten by a file with the same name, or overwritten by newly written data due to delayed recovery;

(D) The data to be recovered is deleted or formatted, resulting in the loss of the file allocation table and formation of data fragments;

(E) The data to be recovered is erased or destroyed due to the SSD's Trim function being enabled;

(F) The data is completely shredded or low-level formatted;

(G) Other force majeure factors; (Note) The Company shall not be liable for any losses caused to users of this service due to server crashes, network interruptions due to force majeure, service suspensions during software upgrades, etc. For data recovery software purchases, the Company will not accept refund requests under the above circumstances.

(6) If the product is not purchased directly from Technology (Kingsoft Antivirus Enterprise Security Service Center), the relevant partner's refund policy shall apply.

(7) Refund requests caused by product failures unrelated to the product: If our product cannot perform functions that it does not have or promote, we will not issue a refund. If you encounter unresolved issues, it is crucial to immediately contact our technical support team to find a solution together. This ensures we accurately identify whether the problem is due to technical deficiencies or operational errors. Therefore, you may only submit a refund request after agreeing to let our technical support personnel assist you. If you have completed payment but failed to enjoy membership functional rights, please contact our technical support immediately via the WeChat official account.

4.4.3 If the user exceeds the time limit specified in Clause 1 or fails to follow the procedures specified in this Clause for return or exchange requests, this website has the right to reject them and bear no responsibility to the user.

4.4.4 For returned software products, this website has the right to handle them without the user's consent.

4.4.5 Once the refund process begins, the corresponding product activation code will be deactivated.

4.4.6 The final interpretation right of these after-sales service terms belongs to Technology.

5. Intellectual Property Statement

5.1 Our company is the owner of the intellectual property rights to this software. All copyrights, trademarks, patents, trade secrets, and other intellectual property rights related to this software, as well as all information content associated with this software (including but not limited to text, images, audio, video, charts, interface designs, layout frameworks, relevant data, or electronic documents, etc.), are protected by the laws and regulations of the People's Republic of China and corresponding international treaties, and we hold the above intellectual property rights.

5.2 Without our written consent, you shall not, for any commercial or non-commercial purpose, implement, exploit, or transfer the above intellectual property rights by yourself or permit any third party to do so. We reserve the right to pursue legal liability for the above actions.

5.3 The intellectual property rights of the content provided by this product in AI-related services (including but not limited to software, technologies, programs, web pages, text, images, audio, video, charts, layout designs, electronic documents, solutions, etc.) belong to the content provider. No one may use them for commercial purposes without permission.

6. User Code of Conduct

6.1 Unless permitted by law or with our written permission, you shall not engage in the following acts during your use of this software:

(1) Delete copyright information on this software and its copies;

(2) Reverse-engineer, disassemble, decompile, or otherwise attempt to discover the source code of this software;

(3) Use, rent, lend, copy, modify, link, repost, compile, publish, or create mirror sites for the content owned by our company's intellectual property rights;

(4) Copy, modify, add to, delete, or create any derivative works from the data released into any terminal memory during the operation of this software, the interaction data between the client and server during software operation, and the system data necessary for the operation of this software, including but not limited to using plugins, external hacks, or third-party tools/services not authorized by our company to access this software and related systems;

(5) Modify or forge instructions or data during software operation to add, delete, or alter software functions or operating effects, or operate or disseminate software/methods for the above purposes to the public, whether for commercial purposes or not;

(6) Log in or use our software and services through third-party software, plugins, external hacks, or systems not developed or authorized by us, or create, publish, or disseminate such tools;

(7) Interfere with this software and its components, modules, or data by yourself or authorize others/third-party software to do so;

(8) Any other acts not explicitly authorized by our company.

6.2 Unless permitted by law or with our written permission, you shall not engage in the following acts during your use of this software and services:

(1) Create, copy, publish, or disseminate information containing the following content, interfere with the normal operation of Data Recovery Master, or infringe upon the legitimate rights and interests of other users or third parties, including but not limited to:

(2) Content violating national laws and regulations, opposing the fundamental principles established by the Constitution; endangering national security, disclosing state secrets, subverting state power, or undermining national unity; harming national honor and interests; inciting regional discrimination or hatred; inciting ethnic hatred or discrimination, or undermining national unity; violating national religious policies, advocating cults or feudal superstitions; spreading rumors, disrupting social order, or undermining social stability; spreading obscenity, pornography, gambling, violence, homicide, terror, or abetting crime; insulting or slandering others, or infringing upon others' legitimate rights and interests; inciting illegal gatherings, associations, processions, demonstrations, or gathering to disrupt social order; activities under the name of illegal civil organizations; non-own works potentially involving copyright disputes; content potentially infringing upon others' prior rights; violent intimidation or threats against others, or implementing human flesh searches; involving others' privacy, personal information, or data; content infringing upon others' privacy rights, reputation rights, portrait rights, intellectual property rights, and other legitimate rights and interests; infringing upon the legitimate rights and interests of minors or harming minors' physical and mental health; take record without permission, infringing upon others' legitimate rights; submitting or publishing false information, or impersonating or using others' names; violating the "seven bottom lines" requirements, including legal regulations, the socialist system, national interests, citizens' legitimate rights and interests, public order, moral standards, and information authenticity.

6.3 You fully understand and agree that you must be responsible for all acts of using this platform and services, including any content you publish and its consequences. You shall not induce AI-related services to generate outputs that violate relevant laws and regulations, form unfriendly conversations, interfere with the normal operation of this service, or infringe upon others' legitimate rights and interests through input content. If any disputes arise for our company due to your improper conduct, our company has the right to require you to bear corresponding compensation liabilities based on actual losses.

6.4 To the maximum extent permitted by applicable law, you shall independently judge the content output by this platform's services and assume all risks arising from reliance on or use of the content's correctness, completeness, or practicality, including but not limited to direct or indirect personal injury, loss of commercial interests, trade interruption, loss of business information/data, or any other economic losses. Our company cannot and will not be liable for any losses or damages you suffer due to the aforementioned risks.

7. Liability for Breach

7.1 If we discover or receive reports/complaints from others that users have violated this Agreement, we have the right to delete relevant content without notice and impose penalties on violating accounts according to the severity of the conduct, including but not limited to warnings, restrictions or bans on using all or part of the functions, account freeze or delete, and publicize the handling results.

7.2 You understand and agree that we have the right to impose penalties on acts violating relevant laws, regulations, or this Agreement based on reasonable judgment, take appropriate legal actions against any users who violate laws and regulations, and report relevant information to competent authorities in accordance with laws and regulations. Users shall bear all legal responsibilities arising therefrom.

7.3 You understand and agree that if you violate this Agreement or relevant service terms, leading to any claims, demands, or losses asserted by third parties, you shall independently assume liability; if our company suffers losses as a result, you shall also compensate for such losses.

8. Disclaimer and Limitation of Liability

8.1 You understand and agree that the normal operation of this software and services depends on network communication equipment and internet connection services, all of which are beyond our control. We shall not be liable for any losses caused by telecommunications system failures, internet network failures, computer viruses, computer system issues, or any other force majeure reasons.

8.2 Except as explicitly provided in this Agreement, we make no warranties regarding the merchantability of this software or its fitness for a particular purpose. Although this software has undergone detailed testing before official release, we cannot guarantee full compatibility with your hardware system or other software, nor can we guarantee that this software is completely free of bugs, defects, or other errors. If compatibility issues or software errors occur, you may contact our customer service for technical support. If the compatibility issues cannot be resolved, you may uninstall this software.

8.3 To the maximum extent permitted by applicable law, we shall not be liable for any damages or risks arising from the use or inability to use this software, including but not limited to direct or indirect personal injury, loss of commercial interests, interruption of trade, loss of business information/data, or any other economic losses.

8.4 You should download and install this software from our official or authorized distribution channels. If you obtain this software or an installation program with the same name as this software from unauthorized third parties, we cannot guarantee the normal use of such software and shall not be liable for any losses caused thereby.

8.5 Given that artificial intelligence is still in a developmental stage, the AI-related services provided by this product are technically supported by third parties (details of third-party information can be found in the product's Privacy Policy). Although detailed testing and sensitive information filtering have been conducted based on current technical levels, some services may still have technical defects, unreasonable aspects, or other unpredictable risks and issues.

8.6 Please confirm and be aware that our company does not make any express or implied warranties regarding the accuracy, completeness, reliability, suitability, or timeliness of the content output by the artificial intelligence-generated content in this service. Such content should not be regarded as internet news information, cannot replace authoritative knowledge in professional fields or the advice of professionals, and does not represent the position or views of our company and its affiliated companies. It is for your reference only, and we will not be liable for any losses or damages you suffer due to the aforementioned risks.

9. Third-Party Products and Technologies

9.1 This software may include and recommend third-party software and provide download and upgrade services for such software, which are provided by third parties and enjoy all legal rights. When downloading, installing, and using any third-party software through this software, please review the service agreements and other relevant terms/rules of the third-party software. Any disputes arising from your use of third-party software shall be resolved by the third party, and we shall not be liable.

9.2 This software may use open-source code and public domain code, which has been legally authorized.

10. Personal Information Protection

Protecting privacy and user personal information security is our consistent philosophy, which runs through the development and operation of our software and services. You may refer to our Privacy Policy to learn about how we collect information, our purposes, and how we protect your information security and data protection measures.

11. Miscellaneous

11.1 Notices. All inquiries, notices, demands, or requests regarding this Agreement and privacy disclosures shall be written in Chinese and sent to our company's email: [support@nextvantage.net], or addressed to us in writing. Our contact information is as follows: Company Name: NextVantage Technologies Limited Office Contact Address: Jinshan Software Park (Building 4), No. 323, Qiandao Ring Road, Tangjiawan, Xiangzhou District, Zhuhai City, Guangdong Province Postal Code: 519000

11.2 Modification of this Agreement. Due to business expansion, adjustment, or changes in regulations, our company may modify this Agreement to the extent permitted by law. You can check the relevant terms of the agreement on the official website of this software and in the latest version of this software. After the terms of this Agreement are changed, if you continue to use this software, it shall be deemed that you have accepted the modified Agreement. If you do not accept the modified Agreement, you should stop using this software.

11.3 Applicable Law and Jurisdiction. The formation, validity, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the mainland of the People's Republic of China. For any disputes or controversies that occur between you and our company, you agree to submit the disputes or controversies to the people's court with jurisdiction in the place where our company is domiciled.

11.4 The titles of all clauses in this Agreement are for convenience of reading only and have no actual meaning in themselves. They cannot be used as the basis for interpreting the meaning of this Agreement.

11.5 If any part of the terms of this Agreement is invalid or unenforceable for any reason, the remaining terms shall still be valid and binding on both parties.